A person smiles while reclining on a couch looking at a mobile phone

Contact us.

How can we help?

Contact Us

General Inquiries
2100 West Walnut Hill Lane
Suite 300
Irving, TX 75038

Complaints
Cash Store
P.O. Box 36454
Cincinnati, OH 45236-0454

Feedback Hotline
844-462-8712

 

A person smiles while reclining on a couch looking at a mobile phone

General Inquiries
2100 West Walnut Hill Lane
Suite 300
Irving, TX 75038

Complaints
Cash Store
P.O. Box 36454
Cincinnati, OH 45236-0454

Feedback Hotline
844-462-8712

Questions or Concerns ?

For any questions, please feel free to contact one of our Cash Store Locations or give us a call. You can also contact our Customer Service team by choosing one of the options below.

  • Loan & Application Questions
  • Feedback
    & Complaints
  • Fraud Concerns

ALERT: To protect your privacy, we recommend you do not include personally identifiable information (PII), such as Social Security Number, Date of Birth, Bank Account number, Driver’s License number, etc. in your statement.

I am a customer of Cash Store

Personal Information

Have you reported the issue to any law enforcement agency?
Have you ever applied for a loan at Cash Store?

Disputed Payment Information

$
e.g., 5.00 or 12.35
What type of account was used?
Checking or Savings?
Credit or Debit card?
MM/YY
Have you contacted your bank to file an unauthorized use report?
Has your bank reimbursed you?
Contact your bank to file an unauthorized use report.
Have you been a victim of identity theft at any other lender or financial institution?
Have you filed a report with law enforcement?
Do you have any idea who may have used your information without your consent?

Feedback Information

ALERT: To protect your privacy, we recommend you redact, or black out, personally identifiable information (PII), such as Social Security Number, Date of Birth, Bank Account number, Driver’s License number, etc., in documents uploaded or text entered on this site.

Cash Store reports credit information to two major credit bureau agencies at the end of each month. Although we submit the information to the bureaus at the end of the month, the bureaus have 30 days from the receipt of our data to update a consumer’s credit report. We report credit data to Experian and TransUnion. The contact information for each is as follows:

Experian
(888) 397-3742
https://www.experian.com

TransUnion
(800) 916-8800
https://www.transunion.com

Direct credit disputes must relate to the following: (1) your liability for a credit account or other debt with Cash Store; (2) the terms of an account or other debt with Cash Store; (3) your performance or other conduct concerning an account or other relationship with Cash Store; or (4) any other information contained in your report for an account or other relationship with the Cash Store that bears on the consumer's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. Cash Store will investigate if you, the consumer, submit your dispute on this page or in writing to Cash Store, ATTN: Credit Disputes, 7755 Montgomery Road, Suite 400, Cincinnati, OH 45236. In order for us to properly process your dispute, you must (1) identify the account in dispute, (2) identify the specific information being disputed, (3) provide an explanation of the basis for the dispute, and (4) provide all supporting documentation required by us to substantiate the basis of the dispute. In order for your rights to be properly protected under the Fair Credit Reporting Act 15 U.S.C. 1681, we recommend that you submit a dispute directly to the Credit Bureaus, Experian, Transunion, etc.